Support
In-game Support

If you have a problem in-game then you can contact our Game Masters from inside the game by clicking on the red question mark button on the actionbar, select "Talk to a GM" and explain your problem. Once you have submitted your ticket, simply wait for a GM to whisper you. When this happens a message will appear in place of the ticket status, click it to open a conversation with the Game Master. Tickets are answered in the order they are received so you may need to wait a while, please be patient - someone WILL get to you. For the fastest response please explain your problem clearly when opening your ticket, and if possible speak English. The Game Master team try to answer every ticket as quickly as possible however we cannot guarantee that we have people able to speak other languages, so tickets that are not in English will take much longer to be answered if at all.

Before contacting the Game Master team please make an effort to find a solution to your problem yourself. Wowhead and Wowpedia are excellent sources of information about the game world. Our Knowledge Base also contains information on common issues experienced by players and suggested solutions. The following are examples of isues that SHOULD be directed to a Game Master:
  • In-Game issues (for example 'stuck character')
  • Token Redemption
The following are examples of things that should NOT require a Game Master's assistance:
  • Bug Reports
  • Issues related to Donations / Custom Items
  • Technical problems
  • Issues preventing you from getting in-game
  • Issues which affect your whole account
Out-of-game Support

If you have a problem with your account, your game client, donations, the website, or are unable to get in-game then our Technical Support team can be reached through the website Support Ticket system. Our Knowledge Base also contains information on common issues experienced by players and suggested solutions.

As with in-game support tickets, English is the preferred language, and we may be unable to respond to tickets in other languages. The following are examples of isues that SHOULD be directed to a Game Master:
  • Issues related to Donations / Custom Items
  • Technical problems
  • Issues preventing you from getting in-game
  • Issues which affect your whole account
Please DO NOT submit support tickets on the website regarding the following:
  • Bug Reports
  • In-game issues (for example 'stuck character')
  • Token Redemption