Development Team Leader
User
Due to some problems with the server component that is supposed to deliver mail from the website, some items may not have been delievered. These problems should be rectified after this maintenance, however any undelivered mail is unfortunately lost. If you still haven't received Vote/Donation/Custom items when the server comes back up then please follow the appropriate 'Did not receive' procedure for your item(s). For more information please see the Support section of the website.
Additionally due to some problems with the database conversion a lot of you have been complaining about quest logs being filled with quests every time you log in. We are also attempting to correct this problem during this maintenance, however due to the nature of the problems the quest log data must be re-converted from the Orange core data. As a result you should find your quest logs fixed, but unfortunately any quests you have done over the last couple of days will be undone. The good news is that any quests you have done over the last couple of days will be undone and not only do you get to do them again, but you'll also get the rewards a second time when you do and you'll keep any rewards you got from completing the quest the first time around.
The Vote / Donation shops are open once again, and the shops will now warn you if you're purchasing a faction-specific item so pay attention and don't make any silly mistakes.
We hope that the connection problems some people have been experiencing have been solved, if you're still having problems then contact support for assistance.
The login server should now return the appropriate error message if you do not have the correct game version, rather than allowing you to log in but showing you an empty realmlist.
A brief explaination as to why the honor rate was lowered to 2x - under Orange the x4 honor rate was not applied to the Random BG / Call to Arms rewards as that would have made them far too large. Under Naval the x4 rate was being applied to these rewards and so the decision was taken to lower the honor rate down to x2. You may only get half the honor per-kill as in Orange but you get double the Random BG / Call to Arms rewards than before as well. We feel that this level is more balanced, although it may be re-evaluated again in the future.
Finally - please submit any spell/quest/npc/achievement/item issues you may come across to the bug tracker, the more reports we get, the better a picture we get of what's wrong and how urgent it is that something get fixed. Remember to provide as much useful information as possible - if you can reliably reproduce the issue then give the neccesary instructions to do so, if it only happens under certain circumstances then explain what those circumstances are and what happens outside those circumstances. Also remember that most issues related to the game are not website issues so please don't submit reports about the account management section saying that you're unable to connect to the server (For example). Most importantly - the bug tracker is NOT support, you will not receive any support or any form of reply to your reports. If you need support then go to the support section of the website.